Careers

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Receptionist

 

We are currently recruiting a Receptionist to join our very busy and friendly reception team. The role requires you to deal with clients and colleagues in an efficient and helpful manner and promote Middleton Lodges services and facilities at every opportunity. Excellent communication skills are essential for this role, together with strong IT and telephone skills.

Main duties:

  • Responsible for arrivals and departures of all guests
  • Ensure all enquirers either in person or on the telephone are dealt with professionally and courteously and the information given is accurate
  • Provide the highest standards of customer care and service at all times
  • Responsible for the accepting and balancing of credit and debit card payments, the safe, till and daily banking and all monies, received from various departments throughout the hotel
  • To ensure that all guest information is correct and up to date in the computer system.
  • Promote excellent communications within the Reception department and other departments at Middleton Lodge
  • Assist in providing a positive attitude within the team that contributes to the overall successful operation of the department
  • Assist Conference Operations staff with meeting and greeting of Conference Organizers and delegates.
  • Assist Conference Operations Manager/Supervisors with production of conference bills
  • Support all departments
  • Provide secretarial and administrative support to Conference Organizers
  • Monitor the safe receipt of deliveries relating to conferences, customers and staff.
  • Assist in viewing /show around
  • Act up in the absence of the Head Receptionist

The ideal candidate:

  • Experience of adhering to hotel & company procedures
  • Able to demonstrate experience in complaint handling
  • Can deliver excellent guest service every day
  • Pro-active team player who easily connects with others.

Essential Job Skills:

  • Previous hotel reception experience in a similar role
  • Passion for the hospitality industry
  • Ability to work flexible hours including evenings and weekends
  • Excellent customer service skills and is passionate about exceeding guest expectations
  • Able to work in a fast paced working environment and remain calm under pressure
  • Excellent communication skills (written and verbal)
  • Problem solving

As Receptionist you must have experience of working within a 4* standard hotel and be looking for a role within a high level establishment. You will be involved with all day-to-day hotel reception and conference reception duties and will ensure a smooth running reception desk at all times, dealing with guest queries and requests efficiently. You must provide first class customer service and should be highly organized with good communication skills, both face to face and over the phone. It is also important you are a good team player, as well as able to work on your own initiative when necessary.

Please send your C.V. to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

An update from the Estate

Dear Friends & Family,
As part of our staged reopening on Thursday 23rd July, Middleton Lodge Estate will be implementing “contactless stays” in line with government social distancing guidelines.


We are finally able to welcome you back to the Coach House Restaurant! We will be opening the restaurant for limited sittings for non residents, PRE BOOKINGS ONLY for Friday evening, Saturday lunch and dinner, and Sunday lunch on the weekends of 10th-12th July and 17th-19th July. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for reservations. We are also able to offer Contactless stays for both weekends, and our hotel will be reopening full time from the 23rd July. Rooms can be booked here: https://middletonlodge.co.uk/stay Please be aware that going forward that ALL guests will need a reservation before coming onto the estate, and temperatures will be checked at the gate. It should go without saying but please do not come here if you have any symptoms or have been recently exposed, and please be mindful of other guests and staff. Table sizes and groups will of course be limited in line with current government guidelines.


What is a contactless stay?

Guests will be guided remotely through booking and check in prior to arrival. On arrival, all guests will have a temperature check at the new gatehouse, and be directed via a map to their private rooms. Each has it’s own private entrance and views of the gardens or parkland setting. Unwind in one of our fabulous roll top baths, with signature Noble Isle amenities proudly made in the British Isles. Order dinner in your room, or head over to our stretch tent in the Coach House courtyard for alfresco estate to plate at a distance. You might not see much of our staff, but rest assured they will be there, and available to help with anything that you might need.

If that’s not enough to tempt you, upgrades are available for rooms with hot tubs and wood burning stoves…

The great outdoors remains firmly open, and guests will have access to a selection of walking routes around the 200 acre estate and beyond. We also have our utterly beautiful Walled Gardens to explore (and are begging to be painted for any creative types - don’t forget your watercolours and easel!)


Our Mission

The Covid-19 outbreak continues to be a testing time for everyone, and we are delighted to be able to invite people back to our estate to share our beautiful Yorkshire countryside at a safe distance. The safety of all our staff and guests is paramount, and we are doing everything we can to ensure that people can come and feel safe and relaxed here.


Gift Vouchers

If you know someone who needs to get away from it all we do have vouchers available. You can boost the experience with dinner for two or a bottle of something delicious on arrival. Look out for special offers too on longer stays.


As always, Middleton Lodge Estate adheres to strict hygiene and safety guidelines. In addition to these we are taking extra precautions to limit interaction between staff and guests. We are also boosting deep cleaning practices. Though out of sight, the team will be available to assist guests with anything they might need during their stay via our new messaging service.

It should go without saying, but we do ask that any guests with any symptoms that could be attributable to Covid-19, or who may have been recently exposed to not come to the Estate. We also ask that you follow government guidelines for social distancing while you are here.

Thank you for your support during this difficult time, we have been so heartened with so many lovely messages from you all! We can’t wait to welcome you back.

Please take care and stay safe.

The Allison Family and Middleton Lodge Team x