An update from the Estate
It has been a tough week for everyone, and it is with sad hearts that we are announcing the temporary closure of our hotel & restaurant. We are not waiting for an order that falls too late, so we have taken the difficult decision to close the hotel in its entirety. Our upmost priority is to protect our loyal guests, the Middleton Lodge team, and our families at home. Unfortunately we are cancelling all bookings until 1st June 2020.
To be clear: we have had no suspected cases of COVID-19, either from our guests or our team. This is a heartbreaking decision, but it is one that we have made by choice, to keep you safe during this unprecedented time. Our last working day will be Saturday 21st March and we are in contact with all event organisers helping them to transfer dates. Our thoughts are with the NHS at this time of national crisis.
What about my booking?
If you have a booking of any kind (hotel, spa or restaurant) due to take place before 1st June 2020 we will be in touch with you personally via telephone or email. If you would consider rescheduling rather than completely cancelling your booking, that would mean so much to us as an independent hotel. We promise to do everything we can to deal with this situation as swiftly as we can.We are deeply sorry for the disappointment this causes; it has been a tough decision to make, but ultimately the right one. We respectfully request that you do not need to contact us about your booking at this time, unless directly requested to do so. Our lovely team are dealing with this as quickly as possible, and we don't want to overwhelm them, or slow the process for you. This is a huge ordeal for all of us, but with a level-head, we all will get through it. And we can't wait to welcome you back when we do.
The redemption period will be extended to allow for this unplanned closure. If you would like to purchase a voucher please email the team via our contact page.
Behind the scenes, our dedicated team will keep working diligently to ensure that we re-open in a way that is better than ever. You will be given the first opportunity to reschedule your stay and, when the time comes, we'll offer a safe, restful escape from this global ordeal.Please take care and stay safe. Thank you, from the bottom of our hearts, for your support during this difficult time. We can't wait to welcome you back.
The Allison Family and Middleton Lodge Team x