An update from the Estate
Whilst it is still far from clear when it will be appropriate to reopen our hotel & restaurant, our upmost priority is to protect you, our customers and the Middleton Lodge team. We have therefore tentatively decided to reopen on Thursday 23rd July. We will be implementing new systems to improve safety across the estate and work to the social distancing guidelines. Please bear with us as these may evolve and improve as we adjust to this new way or working. We will be introducing ‘contactless stays’ with more in room dining options, a new gatehouse & online check-in, private hot tubs as well as new alfresco dining options. We can’t wait to show you what we’ve been up to!
What about my booking?
If you have a booking of any kind (hotel, spa or restaurant) due to take place before 23rd July 2020 we will be in touch with you personally via telephone or email. If you would consider rescheduling rather than completely cancelling your booking, that would mean so much to us as an independent hotel. We promise to do everything we can to deal with this situation as swiftly as we can.We are deeply sorry for the disappointment this causes; it has been a tough decision to make, but ultimately the right one. We respectfully request that you do not need to contact us about your booking at this time, unless directly requested to do so. Our lovely team are dealing with this as quickly as possible, and we don't want to overwhelm them, or slow the process for you.
The redemption period will be extended to allow for this unplanned closure. If you would like to purchase a voucher please email the team via our contact page.
Behind the scenes, our dedicated team will keep working diligently to ensure that we re-open in a way that is better than ever. You will be given the first opportunity to reschedule your stay and, when the time comes, we'll offer a safe, restful escape from this global ordeal.Please take care and stay safe. Thank you, from the bottom of our hearts, for your support during this difficult time. We can't wait to welcome you back.
The Allison Family and Middleton Lodge Team x